customer contact management solutions

You may have heard the term Contact Management Software being used everywhere, not just in the business environment but also in the home and leisure environment; but what exactly is it, and is it still as relevant in today’s Business Management Software as it was when it first emerged?

Evolution

There really is no mystery to Contact Management Software, and in fact its purpose is very straightforward with a very limited remit. Contact Management Software has evolved and is now usually a part of Customer Relationship Management (CRM) software, but in its simplest form, Contact Management Software is just that – software used to manage your Contacts contact details…..more info

About callcenterreporting

NexxPhase offer Inbound/Outbound contact call center services, software call center, customer care services and Technology application services, customer contact management solutions.

Posted on June 7, 2012, in customer service and tagged , , , , , , . Bookmark the permalink. Leave a comment.

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