competency based assessments for thriving CSRs

Having already decided on the key competencies required for the role/job, we now need to devise the systems and processes for gathering and assessing the evidence required to make a judgment.

Designing the Assessment Center

Our next step is to develop the role plays and CBI questions that will create the opportunities for us to gather the competency based evidence that we are looking for. Of the competencies we are seeking to verify, we need to decide which are: Read the full story….

About callcenterreporting

NexxPhase offer Inbound/Outbound contact call center services, software call center, customer care services and Technology application services, customer contact management solutions.

Posted on June 28, 2012, in customer service and tagged , . Bookmark the permalink. Leave a comment.

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