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Strategies you can use to convert your customer service team

Strategies you can use to convert your customer service team in your call center into a customer sales team. And if you have already made the change, you can use them to strengthen your sales culture:

1. Communication

In many instances, call center reps were hired simply as customer service reps, and the job description they were given made no mention of selling. While management may have announced the change, many reps simply did not get the “new” message that their job entails selling and cross-selling…..more info